Frequently asked questions

Have some questions?

When will a meal become available?

Our menus are chosen with the seasons local ingredients in mind. If the ingredients for a meal are no longer in season, that meal may not appear on the menu rotation until the next season. But we strive to satisfy all requests so please let us know of any specific cravings and we will do our best to satiate your needs.

Will you deliver to me?

We are still in the stage of expanding our team and area of service, Given that we prepare and deliver your meals on the same day, we can’t service all postcodes as time is a factor for meals to arrive in time for dinner. New areas will be considered if there is sufficient demand for it to be viable to add into the delivery schedule. If your postcode is not in the area we service, consider rallying your friends or family to register their interest so we can welcome you on board!

Can I cancel my order after it is placed?

Each weeks menu will have an order cutoff date to allow us enough time to gather the required ingredients and be prepared for our production days. After this time, we are not able to offer refunds on orders purchased. You can request for us to deliver the food to a different location within our service area if you wish to gift your purchase to a family member or friend in need of support. Orders cancelled before the cutoff date will be refunded in full.

Why is the meal I wanted not available to order?

While we grow the business, it is not possible to for us to accept order volumes beyond our means. That means for now it is ‘First come, First served’. If enough orders of a given meal have been placed, we cannot accept further orders to ensure there is no compromise on quality and timely delivery on production days. To ensure you can place an order for your favourite dishes, we recommend placing your orders at the earliest possible convenience after a menu has been made available.

Can I request a meal?

By all means send us an email with your favourite meal requests from previous menus, or completely new ideas and we will consider adding it into rotation.

How does the jar return system work?

Please have your empty clean jars and pyrex containers from the previous delivery ready for us to collect at your next meal delivery. If you have a one off meal delivery we will make arrangements to collect them the following week.

Click here to view our cancellation policy

Recognition of Traditional Owners

We would like to acknowledge and pay our respects to the Arakwal people, the Minjungbal people and the Widjabul people of the Bandjalang Nation as the Traditional Custodians of the land on which our business operates and honour their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.